Toe Beans Pet Care Privacy Notice
Our contact details
What type of information we have
We currently collect and process the following information:
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Name, postal address, email address and telephone number.
How we get the information and why we have it
All of the personal information we process is provided to us directly by you for the following reason:
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To be able to offer a service to you at your request that will include visiting your home and contacting you regarding pet appointments and services.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
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(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@toebeanspetcare.co.uk.
(b) We have a legal obligation.
(c) We have a legitimate interest.
What we do with the information we have
We use the information that you have given us in order to contact you directly in relation to your pre-booked and/or future appointments and to discuss your pet(s) needs if required.
How we store your information
Your information is securely stored on a password protected secure laptop at Toe Beans Pet Care Headquarters. We keep your contact details for 12 months. We will then dispose your information by permanently deleting the data.
Your data protection rights
Under data protection law, you have rights including:
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Your right of access - You have the right to ask us for copies of your personal information.
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Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
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Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
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Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
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Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.
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Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
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You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
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Please contact us at info@toebeanspetcare.co.uk or 07866 716374 if you wish to make a request.
How to complain
You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
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Helpline number: 0303 123 1113
